Refund & Cancellation Policy

Every lesson in okAndi is free, so there is nothing to refund unless you bought an upgrade. You can cancel an upgrade at any time and keep it until the end of the period you paid for. If you paid us directly and changed your mind, ask within 7 days of a monthly charge or 30 days of a yearly charge and we will refund it in full. If we charged you by mistake, we always refund it. If you bought in the iPhone or Android app, Apple or Google handle the refund, not us.

What This Policy Covers

• Paid upgrades only. okAndi’s lessons, practice, reviews, streaks and progress are free. This policy is about the paid upgrades, such as the teacher and parent upgrade ($150 a year or $19.99 a month).
• Where you bought decides who refunds you. Section 3 covers purchases made on our website. Section 4 covers the App Store and Google Play. Section 5 covers schools.

Free Periods

• Early users pay nothing until July 2027. We do not take a card for the early period, so it cannot turn into a charge by itself. When it ends, your account goes back to free unless you choose to buy.
• Free trials. If an upgrade starts with a free trial, we tell you before you start it the date the trial ends and the amount you will be charged. Cancel any time before that date and you pay nothing. We send a reminder before a trial ends.

Upgrades Bought on Our Website

Card payments on the web are processed by Stripe. We never see or store your card number.

Cancelling

• Cancel any time from the billing page in your account settings, where you can also change your card, download receipts, or switch between monthly and yearly. You can also email us and we will cancel it for you. You never have to call or explain.
• You keep the upgrade until the end of the period you already paid for. Then your account goes back to free. Nothing is deleted: your progress, your classes and the lessons you built all stay.
• Cancelling stops the next renewal. It does not by itself refund the current period; for that, see Refunds below.
• Deleting your okAndi account also cancels a subscription bought on our website.

Renewals

• Subscriptions renew automatically, monthly or yearly, at the price shown when you bought, until you cancel.
• Yearly plans: we email a reminder 14 days before the renewal date, with the amount and how to cancel.
• Price changes: we tell you by email at least 30 days before a new price applies to you, and you can cancel before it does. A price never changes in the middle of a period you have paid for.
• Failed payments: we retry for up to two weeks and email you. If it still fails, the upgrade ends and your account goes back to free. We don’t charge late fees.

Refunds

• How to ask: email [email protected] from the address on your account, or reply to your receipt. You don’t need to give a reason.
• How you get it: back to the card or method you paid with. We send it within 5 business days of your request; your bank may take up to 10 more business days to show it.
• A refund ends the upgrade for the period that was refunded.
• Please write to us before disputing a charge with your bank. We will almost always fix it faster.

If the law where you live gives you a right to cancel a purchase and be refunded, for example within 14 days in the EU or the UK, nothing in this policy limits that right.

Upgrades Bought in the iPhone or Android App

• Apple and Google bill you, so they cancel and refund. We can’t see your card and we can’t refund a store purchase ourselves. Their refund rules apply, not section 3.
• Apple: cancel in Settings → your name → Subscriptions. Ask for a refund at reportaproblem.apple.com.
• Google Play: cancel in Google Play → Payments & subscriptions → Subscriptions. Ask for a refund through your Google Play order history.
• Deleting your okAndi account or the app does not cancel a store subscription. Cancel it in the store too.
• If a store refuses a refund, we can’t overrule them, and we don’t give credits in its place.

Schools & Districts

• School purchases renew automatically, like any other yearly plan: by card, or by a renewal invoice we send when the term ends, at the price then in force.
• We email the school’s billing contact 60 days and again 14 days before the renewal date, with the amount and how to cancel. Cancel any time before the renewal date and nothing further is owed.
• Refunds follow the yearly rule: a full refund within 30 days of paying, for a first purchase or a renewal. After that the purchase runs to the end of its term, with no refund in part.
• If the school has a written agreement with us that says something different, the agreement applies instead of this page.
• When a school’s term ends, teachers keep their free accounts, classes and lessons; the paid features stop.

After You Cancel or Are Refunded

• Cancelled: paid features stay until the period ends.
• Refunded: paid features end for the refunded period.
• Either way your account goes back to the free plan, with every lesson and the monthly free allowances. You never lose your progress, your classes or your lessons.
• A device that is offline may keep showing paid features for a short while until it next connects. That is never charged for.

Changes to okAndi’s Features

okAndi changes as it grows. We may add, change, replace or remove features, including paid ones. We don’t give refunds or credits because a feature changed. The refund windows in section 3 still apply to any charge made inside them, and you can always cancel so your plan doesn’t renew.

Changes to This Policy

If we change this policy we update the date at the top. A change never applies to a charge you have already paid: the policy in force on the day you were charged is the one that covers it.

Contact Us

For billing questions, cancellations and refund requests: